Frequently Asked Questions

  1. How can I personalize my DEJFlex products? At DEJFlex, we offer customization options for many of our products. You can add names or custom text to the box provided above the quantity for any product.  If you have a picture you want added to a product, please forward the picture to, we will prepare the proof and forward it to you for your approval before printing.  Simply add your text to the personalizaton box under the quantity for the product you want to purchase to create your custom order.

  2. What materials are used for DEJFlex products? We take pride in using high-quality materials for all our products. From soft and comfortable fabrics for apparel to durable materials for accessories, we strive to ensure the best possible quality for our customers.

  3. Can I track my order? Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package and know exactly when it will arrive.

  4. Do you ship internationally? Yes, we ship our products worldwide. Whether you're in the US, Canada, Europe, or anywhere else, we'll deliver your order right to your doorstep.

  5. What is your return policy? We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact our customer support team within 14 days of receiving your item, and we'll be happy to assist you with returns or exchanges.

  6. How long does it take to process orders? We strive to process orders as quickly as possible. Most orders are processed within 2-5 business days, but please allow additional time during busy periods or holidays. The production time for each item is provided in the listing details.

  7. Can I cancel or change my order after it's been placed? If you need to make changes to your order or cancel it, please reach out to our support team as soon as possible, using the chat, contact us or emailing We'll do our best to accommodate your request if the order hasn't been shipped yet.

  8. Are DEJFlex products safe for kids? We take safety seriously, and all our products are designed with customer well-being in mind. Our materials are non-toxic and meet safety standards, making them safe for both kids and adults.

  9. How can I contact customer support? For any inquiries or assistance, our friendly and knowledgeable customer support team is ready to help. You can reach us through our contact form on the website, and we'll get back to you promptly.

  10. Do you offer bulk orders or wholesale options? Yes, we do! If you're interested in placing a bulk order or discussing wholesale opportunities, please contact our team, and we'll be happy to assist you with your request.